GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject
Published Apr 20, 2026 · Updated Apr 20, 2026
GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.
Summary
What happened
GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.
The record
- CVE
- CVE-2026-23756
- Published
- Apr 20, 2026
- Updated
- Apr 20, 2026
- Vendor
- Unknown vendor
- Product
- Unknown product
- Classifications
- Unavailable
- Attack vector
- Unavailable
- Privileges
- Unavailable
Timeline
How it unfolded
- Apr 20, 2026CVE publishedPublication date reported by the CVE source.
- Apr 20, 2026Record updatedLatest update available in the CVE record.
Exploitability
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Published CVSS scores
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Attacks
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Technologies
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