CVE-2025-2493Network attack vector

Unauthenticated file disclosure via traversal in scheduler loader

Published Mar 18, 2025 · Updated Mar 18, 2025

Path traversal in all versions of Sytel Limited Softdial Contact Center allows remote attackers to read sensitive files via HTTP. The /softdial/scheduler/load.php handler fails to confine the id parameter to its intended directory, allowing crafted paths to resolve outside that directory. No authentication or user interaction is required, and the documented consequence is disclosure of server files rather than modification or service interruption.

CVSS severity8.7
High
EPSS probability0.52%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

Path traversal in all versions of Sytel Limited Softdial Contact Center allows remote attackers to read sensitive files via HTTP. The /softdial/scheduler/load.php handler fails to confine the id parameter to its intended directory, allowing crafted paths to resolve outside that directory. No authentication or user interaction is required, and the documented consequence is disclosure of server files rather than modification or service interruption.

The record

CVE
CVE-2025-2493
Published
Mar 18, 2025
Updated
Mar 18, 2025
Vendor
Sytel Limited
Product
Softdial Contact Center
Classifications
CWE-22, T1005
Attack vector
network
Privileges
unauthenticated

Timeline

How it unfolded

  1. Mar 18, 2025CVE publishedPublication date reported by the CVE source.
  2. Mar 18, 2025Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

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  1. Affected versionversion=all versions

What conditions does exploitation require?

Attack vectornetwork
Required privilegesunauthenticated

What is affected?

Sytel Limited · Softdial Contact Centerversion=all versions

Published CVSS scores

7.5National Vulnerability DatabaseCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
8.7Spanish National Cybersecurity Institute, S.A. (INCIBE)CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesunauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-22Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
T1005Data from Local System

Public exploit references

No public exploit references are available in this record.

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Technologies

Your stack

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Your stack

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