CVE-2025-21516Network attack vector

Authenticated data compromise via undisclosed authorization flaw

Published Jan 21, 2025 · Updated Jan 22, 2025

Improper authorization in Oracle Customer Care 12.2.5 through 12.2.13 allows remote authenticated users to read and alter critical data via HTTP. The flaw is in the Service Requests component, but Oracle has not disclosed the specific authorization check or operation that mishandles requests. Low-privileged application access is required; successful exploitation permits creation, deletion, modification, or complete reading of accessible Customer Care data.

CVSS severity8.1
High
EPSS probability0.56%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
Coverage for this vulnerability

See if you're affected

Explore vulnerability checks for your environment with Hinoki.

Book a demo

Summary

What happened

Improper authorization in Oracle Customer Care 12.2.5 through 12.2.13 allows remote authenticated users to read and alter critical data via HTTP. The flaw is in the Service Requests component, but Oracle has not disclosed the specific authorization check or operation that mishandles requests. Low-privileged application access is required; successful exploitation permits creation, deletion, modification, or complete reading of accessible Customer Care data.

The record

CVE
CVE-2025-21516
Published
Jan 21, 2025
Updated
Jan 22, 2025
Vendor
Oracle Corporation
Product
Oracle Customer Care
Classifications
CWE-863, T1565.001
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Jan 21, 2025CVE publishedPublication date reported by the CVE source.
  2. Jan 22, 2025Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

Compare your product and version with the public record. A matching version still requires validation against your environment.

Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=12.2.5 <=12.2.13

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

Oracle Corporation · Oracle Customer Careversion=12.2.5 <=12.2.13

Published CVSS scores

8.1Oracle CorporationCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-863Incorrect Authorization
T1565.001Stored Data Manipulation

Public exploit references

No public exploit references are available in this record.

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

See the directory against your own environment.

Your stack

Check the software in your environment

Book a demo to see how Hinoki identifies affected software and validates exploitability in your environment.

Book a demo