CVE-2025-13534Network attack vector

Helpdesk administrator escalation via unchecked agent edit

Published Dec 2, 2025 · Updated Apr 8, 2026

Privilege escalation in ELEX WordPress HelpDesk 3.3.2 and earlier allows remote authenticated users to gain helpdesk administrator access. The eh_crm_edit_agent AJAX action changes WSDesk agent privileges without verifying that the caller is authorized to assign full helpdesk permissions. Contributor-level WordPress access is sufficient to replace limited Reply Tickets rights with access to ticket management, settings, agent administration, and customer data.

CVSS severity6.3
Medium
EPSS probability0.27%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
Coverage for this vulnerability

See if you're affected

Explore vulnerability checks for your environment with Hinoki.

Book a demo

Summary

What happened

Privilege escalation in ELEX WordPress HelpDesk 3.3.2 and earlier allows remote authenticated users to gain helpdesk administrator access. The eh_crm_edit_agent AJAX action changes WSDesk agent privileges without verifying that the caller is authorized to assign full helpdesk permissions. Contributor-level WordPress access is sufficient to replace limited Reply Tickets rights with access to ticket management, settings, agent administration, and customer data.

The record

CVE
CVE-2025-13534
Published
Dec 2, 2025
Updated
Apr 8, 2026
Vendor
ELEXtensions
Product
ELEX WordPress HelpDesk & Customer Ticketing System
Classifications
CWE-269, T1098
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Dec 2, 2025CVE publishedPublication date reported by the CVE source.
  2. Apr 8, 2026Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

Compare your product and version with the public record. A matching version still requires validation against your environment.

Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=0 <=3.3.2

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

ELEXtensions · ELEX WordPress HelpDesk & Customer Ticketing Systemversion=0 <=3.3.2

Published CVSS scores

6.3WordfenceCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L
8.8NIST NVDCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-269Improper Privilege Management
T1098Account Manipulation

Public exploit references

No public exploit references are available in this record.

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

See the directory against your own environment.

Your stack

Check the software in your environment

Book a demo to see how Hinoki identifies affected software and validates exploitability in your environment.

Book a demo