CVE-2025-12085Network attack vector

Subscriber-level ticket deletion via missing capability check

Published Nov 21, 2025 · Updated Apr 8, 2026

Missing authorization in ELEX WordPress HelpDesk 3.3.1 and earlier allows remote authenticated users to empty the ticket trash. The eh_crm_settings_empty_trash AJAX handler performs the destructive operation without first verifying the caller's WordPress capability. Subscriber-level WordPress access is sufficient, and exploitation removes all tickets already placed in trash without granting broader privileges.

CVSS severity4.3
Medium
EPSS probability0.19%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

Missing authorization in ELEX WordPress HelpDesk 3.3.1 and earlier allows remote authenticated users to empty the ticket trash. The eh_crm_settings_empty_trash AJAX handler performs the destructive operation without first verifying the caller's WordPress capability. Subscriber-level WordPress access is sufficient, and exploitation removes all tickets already placed in trash without granting broader privileges.

The record

CVE
CVE-2025-12085
Published
Nov 21, 2025
Updated
Apr 8, 2026
Vendor
ELEXtensions
Product
ELEX WordPress HelpDesk & Customer Ticketing System
Classifications
CWE-862
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Nov 21, 2025CVE publishedPublication date reported by the CVE source.
  2. Apr 8, 2026Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=0 <=3.3.1

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

ELEXtensions · ELEX WordPress HelpDesk & Customer Ticketing Systemversion=0 <=3.3.1

Published CVSS scores

4.3WordfenceCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-862Missing Authorization

Public exploit references

No public exploit references are available in this record.

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

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Your stack

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