Cross-department ticket disclosure via SQL query concatenation
Published Oct 3, 2025 · Updated Oct 3, 2025
SQL injection in OpenSupports 4.11.0 allows remote authenticated users to read cross-department ticket data through its staff API. In server/controllers/staff/get-new-tickets.php, the endpoint appends departmentId directly to the SQL WHERE clause rather than binding it as a parameter. Staff level 1 access is sufficient to inject a tautology or time-based expression, bypass the department filter, and expose ticket titles, content excerpts, and metadata.
Summary
What happened
SQL injection in OpenSupports 4.11.0 allows remote authenticated users to read cross-department ticket data through its staff API. In server/controllers/staff/get-new-tickets.php, the endpoint appends departmentId directly to the SQL WHERE clause rather than binding it as a parameter. Staff level 1 access is sufficient to inject a tautology or time-based expression, bypass the department filter, and expose ticket titles, content excerpts, and metadata.
The record
- CVE
- CVE-2025-10692
- Published
- Oct 3, 2025
- Updated
- Oct 3, 2025
- Vendor
- OpenSupports
- Product
- OpenSupports
- Classifications
- CWE-89, T1190
- Attack vector
- network
- Privileges
- authenticated
Timeline
How it unfolded
- Oct 3, 2025CVE publishedPublication date reported by the CVE source.
- Oct 3, 2025Record updatedLatest update available in the CVE record.
Exploitability
Present is not the same as exploitable
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Is a vulnerable build present?
Compare these published version ranges with your installed build and any vendor patches.
- Affected versionversion=4.11.0
What conditions does exploitation require?
What is affected?
Published CVSS scores
CVSS describes severity. EPSS estimates exploitation probability.
Attacks
What attackers are doing with it
Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.
Weakness, pattern, technique
Public exploit references
- Fluid Attacks authenticated SQL injection proof of conceptproof of concept · demonstrated
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Technologies
Your stack
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Your stack
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