CVE-2025-10039Network attack vector

Subscriber-level ticket disclosure via unchecked ticket key

Published Nov 21, 2025 · Updated Nov 21, 2025

Authorization bypass in ELEX WordPress HelpDesk 3.2.9 and earlier allows remote authenticated users to read all support tickets. The eh_crm_ticket_single_view_client AJAX handler accepts a user-controlled ticket key and retrieves the referenced ticket without validating access to it. Any WordPress account with Subscriber-level access can supply another ticket's key and disclose support conversations belonging to other users.

CVSS severity4.3
Medium
EPSS probability0.29%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

Authorization bypass in ELEX WordPress HelpDesk 3.2.9 and earlier allows remote authenticated users to read all support tickets. The eh_crm_ticket_single_view_client AJAX handler accepts a user-controlled ticket key and retrieves the referenced ticket without validating access to it. Any WordPress account with Subscriber-level access can supply another ticket's key and disclose support conversations belonging to other users.

The record

CVE
CVE-2025-10039
Published
Nov 21, 2025
Updated
Nov 21, 2025
Vendor
ELEXtensions
Product
ELEX WordPress HelpDesk & Customer Ticketing System
Classifications
CWE-639, T1213
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Nov 21, 2025CVE publishedPublication date reported by the CVE source.
  2. Nov 21, 2025Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=* <=3.2.9

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

ELEXtensions · ELEX WordPress HelpDesk & Customer Ticketing Systemversion=* <=3.2.9

Published CVSS scores

4.3WordfenceCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-639Authorization Bypass Through User-Controlled Key
T1213Data from Information Repositories

Public exploit references

No public exploit references are available in this record.

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

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Your stack

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