CVE-2024-6540Network attack vector

Cross-customer ticket disclosure via faulty export filtering

Published Jul 15, 2024 · Updated Aug 1, 2024

Information disclosure in OTRS 8.0.X, 2023.X, and 2024.X through 2024.4.x allows remote authenticated users to export other customers' tickets. The external-interface ticket overview export applies improper field filtering, so its ticket list includes records belonging to other customers. Exposure requires an authorized account, interaction with the export function, and an administrator-disabled TicketSearchLegacyEngine.

CVSS severity5.7
Medium
EPSS probability0.39%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
Coverage for this vulnerability

See if you're affected

Explore vulnerability checks for your environment with Hinoki.

Book a demo

Summary

What happened

Information disclosure in OTRS 8.0.X, 2023.X, and 2024.X through 2024.4.x allows remote authenticated users to export other customers' tickets. The external-interface ticket overview export applies improper field filtering, so its ticket list includes records belonging to other customers. Exposure requires an authorized account, interaction with the export function, and an administrator-disabled TicketSearchLegacyEngine.

The record

CVE
CVE-2024-6540
Published
Jul 15, 2024
Updated
Aug 1, 2024
Vendor
Centuran Consulting
Product
OTRS
Classifications
CWE-790, T1213
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Jul 15, 2024CVE publishedPublication date reported by the CVE source.
  2. Aug 1, 2024Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

Compare your product and version with the public record. A matching version still requires validation against your environment.

Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=2023.x
  2. Affected versionversion=2024.x <=2024.4.x
  3. Affected versionversion=8.0.x

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

Centuran Consulting · OTRSversion=2023.x; version=2024.x <=2024.4.x; version=8.0.x

Published CVSS scores

5.7OTRS AGCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
5.3NIST NVDCVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 9, 2026Sep 15, 2026
Latest reporting daySep 15, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-790Improper Filtering of Special Elements
T1213Data from Information Repositories

Public exploit references

No public exploit references are available in this record.

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

See the directory against your own environment.

Your stack

Check the software in your environment

Book a demo to see how Hinoki identifies affected software and validates exploitability in your environment.

Book a demo