CVE-2024-51377Public exploitNetwork attack vector

Browser script execution via stored problem fields

Published Nov 1, 2024 · Updated Nov 4, 2024

Stored cross-site scripting in Faveo Helpdesk and Servicedesk 9.2.0 allows remote authenticated users to execute script in a viewer’s browser. The Problem form stores unsanitized HTML supplied in its Subject, Identifier, and Description fields and renders that content when the saved problem is viewed. An attacker must be able to create a problem, and execution then requires another user to open its page; the demonstrated impact is browser-side script execution or page defacement.

CVSS severity5.4
Medium
EPSS probability0.45%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
Coverage for this vulnerability

See if you're affected

Explore vulnerability checks for your environment with Hinoki.

Book a demo

Summary

What happened

Stored cross-site scripting in Faveo Helpdesk and Servicedesk 9.2.0 allows remote authenticated users to execute script in a viewer’s browser. The Problem form stores unsanitized HTML supplied in its Subject, Identifier, and Description fields and renders that content when the saved problem is viewed. An attacker must be able to create a problem, and execution then requires another user to open its page; the demonstrated impact is browser-side script execution or page defacement.

The record

CVE
CVE-2024-51377
Published
Nov 1, 2024
Updated
Nov 4, 2024
Vendor
Ladybird Web Solution Pvt. Ltd.
Product
Faveo Helpdesk
Classifications
CWE-79, T1059.007
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Nov 1, 2024CVE publishedPublication date reported by the CVE source.
  2. Nov 4, 2024Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

Compare your product and version with the public record. A matching version still requires validation against your environment.

Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=9.2.0

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

Ladybird Web Solution Pvt. Ltd. · Faveo Helpdeskversion=9.2.0

Published CVSS scores

5.4NIST NVDCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
8.8CISA-ADPCVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitPublished

Weakness, pattern, technique

CWE-79Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
T1059.007Command and Scripting Interpreter: JavaScript

Public exploit references

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

See the directory against your own environment.

Your stack

Check the software in your environment

Book a demo to see how Hinoki identifies affected software and validates exploitability in your environment.

Book a demo