CVE-2024-43444Network attack vector

Password disclosure via unredacted authentication debugging logs

Published Aug 26, 2024 · Updated Aug 29, 2024

Sensitive-data exposure in OTRS and OTRS Community Edition allows attackers to read agent and customer passwords from admin logs. Authentication backend debugging writes supplied credentials to the Admin Log Module without redaction when affected authentication-source configurations are used. Exposure requires backend debugging and a matching authentication-source configuration, and the resulting log entries disclose reusable credentials to anyone able to view the administrative log.

CVSS severity8.6
High
EPSS probability0.38%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

Sensitive-data exposure in OTRS and OTRS Community Edition allows attackers to read agent and customer passwords from admin logs. Authentication backend debugging writes supplied credentials to the Admin Log Module without redaction when affected authentication-source configurations are used. Exposure requires backend debugging and a matching authentication-source configuration, and the resulting log entries disclose reusable credentials to anyone able to view the administrative log.

The record

CVE
CVE-2024-43444
Published
Aug 26, 2024
Updated
Aug 29, 2024
Vendor
Centuran Consulting
Product
OTRS Community Edition
Classifications
CWE-532, CAPEC-545, T1552.001
Attack vector
network
Privileges
unauthenticated

Timeline

How it unfolded

  1. Aug 26, 2024CVE publishedPublication date reported by the CVE source.
  2. Aug 29, 2024Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=6.0.x

What conditions does exploitation require?

Attack vectornetwork
Required privilegesunauthenticated

What is affected?

Centuran Consulting · OTRS Community Editionversion=6.0.x
Centuran Consulting · OTRSversion=2023.0; version=2023.x; version=2024.0 <=2024.5.0; version=2024.x <=2024.5.x; version=6.0.0; version=7.0.0 <=7.0.50; version=7.0.x <=7.0.50; version=8.0.0; version=8.0.x

Published CVSS scores

8.6OTRS AGCVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N/R:A/V:D/RE:L/U:Amber
8.2OTRS AGCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesunauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-532Insertion of Sensitive Information into Log File
CAPEC-545Pull Data from System Resources
T1552.001Unsecured Credentials: Credentials In Files

Public exploit references

No public exploit references are available in this record.

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

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Your stack

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