CVE-2024-36393Known exploitationNetwork attack vector

Authenticated ITSM access via undisclosed SQL injection

Published Jun 6, 2024 · Updated Aug 2, 2024

SQL injection in SysAid On-Premises 23.3.38 and earlier allows remote authenticated users to gain unauthorized access to the ITSM system. Public records do not identify the affected endpoint, parameter, query construction, or missing neutralization step. The CNA assessment requires a low-privilege account, and the publicly established consequence is unauthorized ITSM access.

CVSS severity9.9
Critical
EPSS probability0.42%
Next 30 days · Sep 16, 2026
Known exploitationReported
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

SQL injection in SysAid On-Premises 23.3.38 and earlier allows remote authenticated users to gain unauthorized access to the ITSM system. Public records do not identify the affected endpoint, parameter, query construction, or missing neutralization step. The CNA assessment requires a low-privilege account, and the publicly established consequence is unauthorized ITSM access.

The record

CVE
CVE-2024-36393
Published
Jun 6, 2024
Updated
Aug 2, 2024
Vendor
SysAid
Product
SysAid On-Premises
Classifications
CWE-89, T1190
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Jun 6, 2024CVE publishedPublication date reported by the CVE source.
  2. Aug 2, 2024Record updatedLatest update available in the CVE record.
  3. Oct 30, 2024Exploitation reportedActive exploitation of vulnerable SysAid ITSM instances

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=23.3.38
  2. Affected versionversion=All versions <=23.3.38

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

SysAid · SysAid On-Premisesversion=23.3.38; version=All versions <=23.3.38

Published CVSS scores

9.9Israel National Cyber DirectorateCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
9.8NIST NVDCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationReported
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-89Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')
T1190Exploit Public-Facing Application

Public exploit references

No public exploit references are available in this record.

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Reported exploitation

Technologies

Your stack

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Your stack

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