Unauthenticated ticket access via hardcoded API credentials
Published Aug 21, 2024 · Updated Oct 21, 2025
Hardcoded credentials in SolarWinds Web Help Desk 12.8.3 Hotfix 1 and earlier allow remote attackers to read and modify ticket data. OrionTicketController routes inherit BasicAuthRouteController, whose authentication logic compares Basic Auth input with literal developer credentials. No legitimate account is required; the embedded account exposes all help desk tickets, including sensitive contents, and permits ticket changes.
Summary
What happened
Hardcoded credentials in SolarWinds Web Help Desk 12.8.3 Hotfix 1 and earlier allow remote attackers to read and modify ticket data. OrionTicketController routes inherit BasicAuthRouteController, whose authentication logic compares Basic Auth input with literal developer credentials. No legitimate account is required; the embedded account exposes all help desk tickets, including sensitive contents, and permits ticket changes.
The record
- CVE
- CVE-2024-28987
- Published
- Aug 21, 2024
- Updated
- Oct 21, 2025
- Vendor
- SolarWinds
- Product
- Web Help Desk
- Classifications
- CWE-798, T1078
- Attack vector
- network
- Privileges
- unauthenticated
Timeline
How it unfolded
- Aug 21, 2024CVE publishedPublication date reported by the CVE source.
- Oct 21, 2025Record updatedLatest update available in the CVE record.
Exploitability
Present is not the same as exploitable
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Is a vulnerable build present?
Compare these published version ranges with your installed build and any vendor patches.
- Affected versionversion=0 <=12.8.3
- Affected versionversion=12.8.3 Hotfix 1 and previous versions
What conditions does exploitation require?
What is affected?
Published CVSS scores
CVSS describes severity. EPSS estimates exploitation probability.
Attacks
What attackers are doing with it
Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.
Public exploit references
- SolarWinds Web Help Desk Hardcoded Credentials Vulnerability Exploitfunctional · demonstrated
Labels summarize the accepted research assessment. They do not indicate a test against your environment.
Reported exploitation
- CISA Known Exploited Vulnerabilities catalog entryknown exploited catalog
Technologies
Your stack
See the directory against your own environment.
Your stack
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