CVE-2024-23794Network attack vector

Ticket privilege escalation via automatic ownership assignment

Published Jul 15, 2024 · Updated Aug 1, 2024

Incorrect privilege assignment in OTRS 8.0.X, 2023.X, and 2024.X through 2024.4.x allows remote authenticated users to gain full ticket access. Inline editing of the Watch property applies RequiredLock by locking the ticket and automatically assigning the current read-only agent as its owner. Exploitation requires administrator-enabled RequiredLock for the Watch property while the default OwnerCheck remains enabled, after which the agent can read and modify the ticket.

CVSS severity5.2
Medium
EPSS probability0.27%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

Incorrect privilege assignment in OTRS 8.0.X, 2023.X, and 2024.X through 2024.4.x allows remote authenticated users to gain full ticket access. Inline editing of the Watch property applies RequiredLock by locking the ticket and automatically assigning the current read-only agent as its owner. Exploitation requires administrator-enabled RequiredLock for the Watch property while the default OwnerCheck remains enabled, after which the agent can read and modify the ticket.

The record

CVE
CVE-2024-23794
Published
Jul 15, 2024
Updated
Aug 1, 2024
Vendor
Centuran Consulting
Product
OTRS
Classifications
CWE-266, CAPEC-233, T1068
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Jul 15, 2024CVE publishedPublication date reported by the CVE source.
  2. Aug 1, 2024Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=2023.x
  2. Affected versionversion=2024.x <=2024.4.x
  3. Affected versionversion=8.0.x

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

Centuran Consulting · OTRSversion=2023.x; version=2024.x <=2024.4.x; version=8.0.x

Published CVSS scores

7.5NIST NVDCVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H
5.2OTRS AGCVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-266Incorrect Privilege Assignment
CAPEC-233Privilege Escalation
T1068Exploitation for Privilege Escalation

Public exploit references

No public exploit references are available in this record.

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

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Your stack

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