CVE-2023-49214Network attack vector

Unspecified impact via chat template injection

Published Nov 23, 2023 · Updated Aug 2, 2024

Chat template injection in Usedesk before 1.7.57 allows remote attackers to cause unspecified impact through crafted chat content. Usedesk confirms that template injection existed in the chat component, but neither the vendor bulletin nor the CVE record identifies the template engine, input field, or unsafe rendering operation. The network path requires no authentication or user interaction according to NVD, while the concrete confidentiality, integrity, and availability outcomes remain undisclosed.

CVSS severity9.8
Critical
EPSS probability0.83%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

Chat template injection in Usedesk before 1.7.57 allows remote attackers to cause unspecified impact through crafted chat content. Usedesk confirms that template injection existed in the chat component, but neither the vendor bulletin nor the CVE record identifies the template engine, input field, or unsafe rendering operation. The network path requires no authentication or user interaction according to NVD, while the concrete confidentiality, integrity, and availability outcomes remain undisclosed.

The record

CVE
CVE-2023-49214
Published
Nov 23, 2023
Updated
Aug 2, 2024
Vendor
Unknown vendor
Product
Unknown product
Classifications
CWE-74
Attack vector
network
Privileges
unauthenticated

Timeline

How it unfolded

  1. Nov 23, 2023CVE publishedPublication date reported by the CVE source.
  2. Aug 2, 2024Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Affected buildAffected product and version details are unavailable.

What conditions does exploitation require?

Attack vectornetwork
Required privilegesunauthenticated

What is affected?

Affected products and versions are unavailable in this record.

Published CVSS scores

9.8NVDCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesunauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-74Improper Neutralization of Special Elements in Output Used by a Downstream Component ('Injection')

Public exploit references

No public exploit references are available in this record.

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

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Your stack

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