CVE-2023-41260Network attack vector

Unauthenticated information disclosure via verbose gateway responses

Published Nov 3, 2023 · Updated Nov 4, 2025

Information disclosure in Best Practical Request Tracker before 4.4.7 and 5.x before 5.0.5 lets remote attackers read ticket metadata. The unauthenticated REST 1.0 mail-gateway handler returns raw processing errors and, after successful requests, ticket ID, queue, and owner fields. Exposure requires network access to the NoAuth endpoint, which vendor guidance says should normally be limited to localhost; the flaw discloses data but does not alter tickets.

CVSS severity7.5
High
EPSS probability0.70%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

Information disclosure in Best Practical Request Tracker before 4.4.7 and 5.x before 5.0.5 lets remote attackers read ticket metadata. The unauthenticated REST 1.0 mail-gateway handler returns raw processing errors and, after successful requests, ticket ID, queue, and owner fields. Exposure requires network access to the NoAuth endpoint, which vendor guidance says should normally be limited to localhost; the flaw discloses data but does not alter tickets.

The record

CVE
CVE-2023-41260
Published
Nov 3, 2023
Updated
Nov 4, 2025
Vendor
Best Practical Solutions
Product
Request Tracker
Classifications
CWE-200, T1213
Attack vector
network
Privileges
unauthenticated

Timeline

How it unfolded

  1. Nov 3, 2023CVE publishedPublication date reported by the CVE source.
  2. Nov 4, 2025Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=0 <4.4.7
  2. Affected versionversion=5x <5.0.5

What conditions does exploitation require?

Attack vectornetwork
Required privilegesunauthenticated

What is affected?

Best Practical Solutions · Request Trackerversion=0 <4.4.7; version=5x <5.0.5

Published CVSS scores

7.5NIST NVDCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesunauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-200Exposure of Sensitive Information to an Unauthorized Actor
T1213Data from Information Repositories

Public exploit references

No public exploit references are available in this record.

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

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Your stack

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