CVE-2023-33706Public exploitNetwork attack vector

Ticket-data disclosure via unchecked ticket identifiers

Published Nov 24, 2023 · Updated Aug 2, 2024

IDOR in SysAid Help Desk before 23.2.15 allows remote authenticated users to read other users' ticket data over the network. The ShowMessage.jsp endpoint accepts an attacker-chosen numeric srID without enforcing ticket ownership, and returned pages expose message bodies through EmailHtmlSourceIframe.jsp sid references. Requester-level access is sufficient to enumerate open and closed tickets, exposing messages and any sensitive files or credentials they contain.

CVSS severity6.5
Medium
EPSS probability0.58%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
Coverage for this vulnerability

See if you're affected

Explore vulnerability checks for your environment with Hinoki.

Book a demo

Summary

What happened

IDOR in SysAid Help Desk before 23.2.15 allows remote authenticated users to read other users' ticket data over the network. The ShowMessage.jsp endpoint accepts an attacker-chosen numeric srID without enforcing ticket ownership, and returned pages expose message bodies through EmailHtmlSourceIframe.jsp sid references. Requester-level access is sufficient to enumerate open and closed tickets, exposing messages and any sensitive files or credentials they contain.

The record

CVE
CVE-2023-33706
Published
Nov 24, 2023
Updated
Aug 2, 2024
Vendor
Unknown vendor
Product
Unknown product
Classifications
CWE-639, T1213
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Nov 24, 2023CVE publishedPublication date reported by the CVE source.
  2. Aug 2, 2024Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

Compare your product and version with the public record. A matching version still requires validation against your environment.

Is a vulnerable build present?

Affected buildAffected product and version details are unavailable.

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

Affected products and versions are unavailable in this record.

Published CVSS scores

6.5NIST NVDCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 9, 2026Sep 15, 2026
Latest reporting daySep 15, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitPublished

Weakness, pattern, technique

CWE-639Authorization Bypass Through User-Controlled Key
T1213Data from Information Repositories

Public exploit references

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

See the directory against your own environment.

Your stack

Check the software in your environment

Book a demo to see how Hinoki identifies affected software and validates exploitability in your environment.

Book a demo