CVE-2022-4427Network attack vector

Authenticated SQL injection via TicketSearch web service

Published Dec 19, 2022 · Updated Apr 14, 2025

SQL injection in OTRS and OTRS Community Edition allows remote authenticated users to read database data through TicketSearch. The TicketSearch operation fails to validate search input before incorporating it into a database query; the vendor has not identified the parameter or code path. Exploitation requires valid OTRS credentials and a configured TicketSearch web service, and the published impact is database confidentiality only.

CVSS severity9.8
Critical
EPSS probability0.71%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

SQL injection in OTRS and OTRS Community Edition allows remote authenticated users to read database data through TicketSearch. The TicketSearch operation fails to validate search input before incorporating it into a database query; the vendor has not identified the parameter or code path. Exploitation requires valid OTRS credentials and a configured TicketSearch web service, and the published impact is database confidentiality only.

The record

CVE
CVE-2022-4427
Published
Dec 19, 2022
Updated
Apr 14, 2025
Vendor
Centuran Consulting
Product
OTRS Community Edition
Classifications
CWE-89, CWE-20, CAPEC-66, T1190
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Dec 19, 2022CVE publishedPublication date reported by the CVE source.
  2. Apr 14, 2025Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=6.0.1 <=6.0.34

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

Centuran Consulting · OTRS Community Editionversion=6.0.1 <=6.0.34
OTRS AG · OTRSversion=7.0.1 <7.0.40 Patch 1; version=8.0.1 <8.0.28 Patch 1

Published CVSS scores

9.8NIST NVDCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
6.5OTRS AGCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-89Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')
CWE-20Improper Input Validation
CAPEC-66SQL Injection
T1190Exploit Public-Facing Application

Public exploit references

No public exploit references are available in this record.

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

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Your stack

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