CVE-2022-3501Network attack vector

Restricted template disclosure via missing permission check

Published Oct 17, 2022 · Updated May 10, 2025

Missing authorization in OTRS 8.0.x through 8.0.25 allows remote authenticated users to read restricted article template contents. The article-template retrieval path returns template content without verifying that the requesting agent has permission to access it. Exploitation requires an agent account and user interaction; it exposes template data but does not modify data or interrupt service.

CVSS severity3.5
Low
EPSS probability0.47%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

Missing authorization in OTRS 8.0.x through 8.0.25 allows remote authenticated users to read restricted article template contents. The article-template retrieval path returns template content without verifying that the requesting agent has permission to access it. Exploitation requires an agent account and user interaction; it exposes template data but does not modify data or interrupt service.

The record

CVE
CVE-2022-3501
Published
Oct 17, 2022
Updated
May 10, 2025
Vendor
OTRS AG
Product
OTRS
Classifications
CWE-200, CWE-862
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Oct 17, 2022CVE publishedPublication date reported by the CVE source.
  2. May 10, 2025Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=8.0.x <=8.0.25

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

OTRS AG · OTRSversion=8.0.x <=8.0.25

Published CVSS scores

3.5OTRS AGCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
7.5NIST NVDCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-200Exposure of Sensitive Information to an Unauthorized Actor
CWE-862Missing Authorization

Public exploit references

No public exploit references are available in this record.

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Technologies

Your stack

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Your stack

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