CVE-2022-1004Network attack vector

Accounted-time disclosure via ignored display setting

Published Mar 21, 2022 · Updated Sep 17, 2024

Information exposure in OTRS 7.0.32 and earlier and 8.0.19 and earlier allows remote authenticated users to view accounted time. The External Interface Ticket Detail View renders accounted time even when ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled. An authenticated external-interface user who can open an affected ticket can read time-accounting data that administrators configured the interface to withhold.

CVSS severity4.3
Medium
EPSS probability0.63%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

Information exposure in OTRS 7.0.32 and earlier and 8.0.19 and earlier allows remote authenticated users to view accounted time. The External Interface Ticket Detail View renders accounted time even when ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled. An authenticated external-interface user who can open an affected ticket can read time-accounting data that administrators configured the interface to withhold.

The record

CVE
CVE-2022-1004
Published
Mar 21, 2022
Updated
Sep 17, 2024
Vendor
Centuran Consulting
Product
OTRS
Classifications
CWE-200, T1213
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Mar 21, 2022CVE publishedPublication date reported by the CVE source.
  2. Sep 17, 2024Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=7.0.x <=7.0.32
  2. Affected versionversion=8.0.x <=8.0.19

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

Centuran Consulting · OTRSversion=7.0.x <=7.0.32; version=8.0.x <=8.0.19

Published CVSS scores

4.0NVDAV:N/AC:L/Au:S/C:P/I:N/A:N
4.3OTRS AGCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
4.3NVDCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

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No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-200Exposure of Sensitive Information to an Unauthorized Actor
T1213Data from Information Repositories

Public exploit references

No public exploit references are available in this record.

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Technologies

Your stack

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Your stack

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