CVE-2020-36926Public exploitNetwork attack vector

Agent identity disclosure via unauthenticated chat search

Published Jan 15, 2026 · Updated Jan 15, 2026

Information disclosure in SmarterTools SmarterTrack 10.0 and 14.0 allows remote attackers to read agent identity details. The /Management/Chat/frmChatSearch.aspx endpoint returns agents' first and last names with unique identifiers without enforcing authentication. Network access to the management endpoint is sufficient, and the disclosed data is limited to those agent identity fields.

CVSS severity6.9
Medium
EPSS probability0.57%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

Information disclosure in SmarterTools SmarterTrack 10.0 and 14.0 allows remote attackers to read agent identity details. The /Management/Chat/frmChatSearch.aspx endpoint returns agents' first and last names with unique identifiers without enforcing authentication. Network access to the management endpoint is sufficient, and the disclosed data is limited to those agent identity fields.

The record

CVE
CVE-2020-36926
Published
Jan 15, 2026
Updated
Jan 15, 2026
Vendor
SmarterTools Inc.
Product
SmarterTrack
Classifications
CWE-497, T1589.003
Attack vector
network
Privileges
unauthenticated

Timeline

How it unfolded

  1. Jan 15, 2026CVE publishedPublication date reported by the CVE source.
  2. Jan 15, 2026Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Compare these published version ranges with your installed build and any vendor patches.

  1. Affected versionversion=10.x
  2. Affected versionversion=14.x

What conditions does exploitation require?

Attack vectornetwork
Required privilegesunauthenticated

What is affected?

SmarterTools Inc. · SmarterTrackversion=10.x; version=14.x

Published CVSS scores

6.9VulnCheckCVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N
7.5VulnCheckCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

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No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesunauthenticated
Known exploitationUnconfirmed
Public exploitPublished

Weakness, pattern, technique

CWE-497Exposure of Sensitive System Information to an Unauthorized Control Sphere
T1589.003Gather Victim Identity Information: Employee Names

Public exploit references

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

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Your stack

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