CVE-2020-22609Network attack vector

Script execution via unsanitized queue names

Published Jun 28, 2021 · Updated Aug 4, 2024

Stored cross-site scripting in Enhancesoft osTicket before 1.12.6 allows attackers to execute script through a crafted queue name. The CustomQueue update path and queue creation handler assign the queue-name request value as a title without HTML encoding, so the stored value is rendered as executable markup. Exploitation requires submission of a crafted queue name and interaction by a user who views the affected queue interface; published sources do not specify the attacker's required role.

CVSS severity6.1
Medium
EPSS probability0.69%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
Coverage for this vulnerability

See if you're affected

Explore vulnerability checks for your environment with Hinoki.

Book a demo

Summary

What happened

Stored cross-site scripting in Enhancesoft osTicket before 1.12.6 allows attackers to execute script through a crafted queue name. The CustomQueue update path and queue creation handler assign the queue-name request value as a title without HTML encoding, so the stored value is rendered as executable markup. Exploitation requires submission of a crafted queue name and interaction by a user who views the affected queue interface; published sources do not specify the attacker's required role.

The record

CVE
CVE-2020-22609
Published
Jun 28, 2021
Updated
Aug 4, 2024
Vendor
Unknown vendor
Product
Unknown product
Classifications
CWE-79
Attack vector
network
Privileges
unauthenticated

Timeline

How it unfolded

  1. Jun 28, 2021CVE publishedPublication date reported by the CVE source.
  2. Aug 4, 2024Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

Compare your product and version with the public record. A matching version still requires validation against your environment.

Is a vulnerable build present?

Affected buildAffected product and version details are unavailable.

What conditions does exploitation require?

Attack vectornetwork
Required privilegesunauthenticated

What is affected?

Affected products and versions are unavailable in this record.

Published CVSS scores

6.1NIST NVDCVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
4.3NIST NVDAV:N/AC:M/Au:N/C:N/I:P/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesunauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-79Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Public exploit references

No public exploit references are available in this record.

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

See the directory against your own environment.

Your stack

Check the software in your environment

Book a demo to see how Hinoki identifies affected software and validates exploitability in your environment.

Book a demo