CVE-2020-14012Public exploitNetwork attack vector

Agent-level script execution via unencoded category fields

Published Jun 10, 2020 · Updated Aug 4, 2024

Cross-site scripting in osTicket 1.14.2 allows remote authenticated users to execute script in another user's browser via category fields. The categories.php workflow reflects a category name or description into the response without HTML entity encoding, so SVG event handlers execute. Agent access is required to plant the payload, and exploitation requires another user to view the affected knowledge-base content.

CVSS severity5.4
Medium
EPSS probability0.51%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

Cross-site scripting in osTicket 1.14.2 allows remote authenticated users to execute script in another user's browser via category fields. The categories.php workflow reflects a category name or description into the response without HTML entity encoding, so SVG event handlers execute. Agent access is required to plant the payload, and exploitation requires another user to view the affected knowledge-base content.

The record

CVE
CVE-2020-14012
Published
Jun 10, 2020
Updated
Aug 4, 2024
Vendor
Unknown vendor
Product
Unknown product
Classifications
CWE-79, T1189
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Jun 10, 2020CVE publishedPublication date reported by the CVE source.
  2. Aug 4, 2024Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Affected buildAffected product and version details are unavailable.

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

Affected products and versions are unavailable in this record.

Published CVSS scores

3.5NIST NVDAV:N/AC:M/Au:S/C:N/I:P/A:N
5.4NIST NVDCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitPublished

Weakness, pattern, technique

CWE-79Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
T1189Drive-by Compromise

Public exploit references

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

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Your stack

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