CVE-2019-20002Public exploitNetwork attack vector

Command execution via unsanitized exported ticket subject

Published Apr 27, 2020 · Updated Aug 5, 2024

Formula injection in SolarWinds Web Help Desk 12.7.1 allows remote authenticated users to execute commands via an exported ticket subject. The grouped-ticket TSV export at TicketActions/view?tab=group writes a low-privileged user's Subject value as a spreadsheet cell without neutralizing leading formula characters. An administrator must export and open the TSV and interact with the malicious cell, after which the spreadsheet can visit an attacker URL or execute a command.

CVSS severity7.8
High
EPSS probability1.26%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

Formula injection in SolarWinds Web Help Desk 12.7.1 allows remote authenticated users to execute commands via an exported ticket subject. The grouped-ticket TSV export at TicketActions/view?tab=group writes a low-privileged user's Subject value as a spreadsheet cell without neutralizing leading formula characters. An administrator must export and open the TSV and interact with the malicious cell, after which the spreadsheet can visit an attacker URL or execute a command.

The record

CVE
CVE-2019-20002
Published
Apr 27, 2020
Updated
Aug 5, 2024
Vendor
Unknown vendor
Product
Unknown product
Classifications
CWE-1236, T1204.002
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Apr 27, 2020CVE publishedPublication date reported by the CVE source.
  2. Aug 5, 2024Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Affected buildAffected product and version details are unavailable.

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

Affected products and versions are unavailable in this record.

Published CVSS scores

6.0NIST NVDAV:N/AC:M/Au:S/C:P/I:P/A:P
7.8NIST NVDCVSS:3.1/AV:L/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

Daily unique IPsNo honeypot observations are available for this CVE in the selected window.

No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitPublished

Weakness, pattern, technique

CWE-1236Improper Neutralization of Formula Elements in a CSV File
T1204.002User Execution: Malicious File

Public exploit references

Labels summarize the accepted research assessment. They do not indicate a test against your environment.

Technologies

Your stack

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Your stack

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