CVE-2019-13457Network attack vector

Authenticated ticket disclosure via search authorization bypass

Published Mar 10, 2020 · Updated Aug 4, 2024

Authorization bypass in Open Ticket Request System 7.0.0 through 7.0.8 allows remote authenticated users to read company-ticket data. Search-result handling returns tickets associated with the user's CustomerID without enforcing CustomerDisableCompanyTicketAccess. A customer account sharing the affected tickets' CustomerID is required; the flaw discloses ticket information but has no reported write or service impact.

CVSS severity4.3
Medium
EPSS probability0.91%
Next 30 days · Sep 16, 2026
Known exploitationUnconfirmed
Based on sourced intelligence
Hinoki checkNot available
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Summary

What happened

Authorization bypass in Open Ticket Request System 7.0.0 through 7.0.8 allows remote authenticated users to read company-ticket data. Search-result handling returns tickets associated with the user's CustomerID without enforcing CustomerDisableCompanyTicketAccess. A customer account sharing the affected tickets' CustomerID is required; the flaw discloses ticket information but has no reported write or service impact.

The record

CVE
CVE-2019-13457
Published
Mar 10, 2020
Updated
Aug 4, 2024
Vendor
Unknown vendor
Product
Unknown product
Classifications
CWE-200, T1213
Attack vector
network
Privileges
authenticated

Timeline

How it unfolded

  1. Mar 10, 2020CVE publishedPublication date reported by the CVE source.
  2. Aug 4, 2024Record updatedLatest update available in the CVE record.

Exploitability

Present is not the same as exploitable

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Is a vulnerable build present?

Affected buildAffected product and version details are unavailable.

What conditions does exploitation require?

Attack vectornetwork
Required privilegesauthenticated

What is affected?

Affected products and versions are unavailable in this record.

Published CVSS scores

4.0NIST NVDAV:N/AC:L/Au:S/C:P/I:N/A:N
4.3MITRECVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
4.3NIST NVDCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

CVSS describes severity. EPSS estimates exploitation probability.

Attacks

What attackers are doing with it

Daily unique IPs observed by Shadowserver honeypots for known exploited vulnerabilities (KEVs). Missing observations do not establish an absence of attacks.

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No observations available

Sep 10, 2026Sep 16, 2026
Latest reporting daySep 16, 2026
Latest daily unique IPsUnavailable
Prior 30-day averageUnavailable
SourceShadowserver honeypots (KEV)
Vectornetwork
Privilegesauthenticated
Known exploitationUnconfirmed
Public exploitUnconfirmed

Weakness, pattern, technique

CWE-200Exposure of Sensitive Information to an Unauthorized Actor
T1213Data from Information Repositories

Public exploit references

No public exploit references are available in this record.

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Technologies

Your stack

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Your stack

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